Refund and Returns Policy

Thank you for shopping at vaprilux.top. We want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.

This policy outlines the conditions under which you can return items purchased from our website, vaprilux.top, operated by Tyre.

1. 30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The return request must be initiated within 30 days of receiving your item.
  • The item must be in its original, unused, and unworn condition.
  • All original tags must be attached.
  • The item must be in its original packaging.
  • You must provide proof of purchase (e.g., order confirmation email, receipt).

3. Non-Returnable Items

Certain types of items cannot be returned. These include:

  • Perishable goods (such as food, flowers, or plants).
  • Custom products (such as special orders or personalized items).
  • Personal care goods (such as beauty products).
  • Hazardous materials, flammable liquids, or gases.
  • Sale items or gift cards are also non-returnable.

Please contact us at [email protected] if you have questions or concerns about your specific item.

4. How to Initiate a Return

To start a return, please contact us at [email protected] with your order number and details about the product you would like to return. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected] or call us at 630-390-9082.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

8. Shipping Costs for Returns

Unless the return is due to an error on our part (e.g., damaged or incorrect item), the customer will be responsible for paying their own shipping costs for returning their item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items, as we cannot guarantee that we will receive your returned item.

9. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please contact us:

This policy was last updated on October 27, 2023.